Corporate Performance & Human Development Partner
Human Capital Development Trainer & Corporate Performance Consultant

Fabian Sidney Thomas

Human Capital Development Trainer & Corporate Performance Consultant
Sales | Customer Service | Team Building | Communication | Supervisory Skills
Su Tan is a strategic and performance-driven Human Resources leader with over 22 years of experience in human resource management, recruitment, employee relations, industrial relations, talent management, succession planning, HR operations, and organisational development.

She has held senior HR leadership roles across major healthcare and corporate organisations, including Pantai Hospital Kuala Lumpur, Sunway Medical Centre, Sri Kota Specialist Medical Centre, Danat Al Emarat Hospital Abu Dhabi, Qualitas Medical Group, and other corporate environments.

Her expertise covers Malaysian employment law, HR compliance, staff discipline management, performance management, union negotiation, HR policy development, employee well-being, and leadership capability building. She has also led HR teams through multiple healthcare accreditation audits including JCI, ACHS, and MSQH-related HR standards.

Su’s training approach is practical, structured, and management-focused. She helps organisations strengthen people management, improve staff performance, reduce HR-related management issues, and build confident leaders who can manage workplace challenges professionally.

CORE EXPERTISE / TRAINING SPECIALISATIONS
  • Human Capital Development
  • ​Sales Training
  • Customer Service Excellence
  • ​Supervisory Skills
  • ​Leadership Development
  • ​Workplace Performance Improvement
  • ​Employee Motivation
  • ​Frontline Staff Development
  • Service Mindset Development
  • ​Team Communication and Collaboration
  • Sales and Marketing Effectiveness
  • People Management Skills
  • Workplace Behaviour and Attitude Development
  • Practical Corporate Training Facilitation 
  • ​Multicultural Team Engagement

PROFESSIONAL ACCREDITATION

  • HRD Corp TTT Certified and Accredited Trainer (PSMB)
  • Corporate trainer with over 25 years of experience in human resources, consulting, training, advertising, sales, and marketing
  • Experienced in delivering in-house corporate training for private and public sector organisations
  • ​Experienced in training multicultural groups across Malaysia and regional markets
  • ​Strong background in human capital development aligned with business objectives
  • Experienced trainer for sales, customer service, team building, communication skills, and supervisory skills
  • ​Delivered training across Southeast Asia and regional markets including Singapore, Indonesia, South Korea, Bangladesh, and India

CERTIFICATIONS & PROFESSIONAL QUALIFICATIONS

  • Certification — Kaplan Professional Development
  • Certification IV — Workplace, Training & Assessment
  • ​Mastering Peak Performance — D. Dorr Associates, Canada
  • ​Certificate in Personnel Management — Institute of Personnel Management, Malaysia
  • ​HRD Corp TTT Certified and Accredited Trainer (PSMB)

EDUCATION

  • Bachelor of Business, Human Resource Management — Swinburne University of Technology

PROFESSIONAL EXPERIENCE

  • Over 25 years of professional experience in human resources, consulting, training, advertising, sales, and marketing
  • Worked across multiple industries including retail, manufacturing, property, advertising, insurance, hospitality, travel, banking, logistics, and government-linked companies
  • ​Experienced as a freelance trainer delivering corporate training programmes to various organisations
  • ​Delivered in-house training programmes for companies across different sectors
  • ​Experienced in training participants from multicultural and regional backgrounds
  • ​Delivered programmes in Malaysia and international markets including Singapore, Indonesia, South Korea, Bangladesh, and India
  • Specialises in human capital development to support business performance and organisational objectives
  • Delivered training programmes in sales, customer service, team building, communication skills, and supervisory skills
  • Known for practical, hands-on, engaging, and workplace-relevant training delivery

TRAINING DELIVERY CAPABILITIES

  • Able to deliver practical and engaging corporate training programmes
  • Experienced in conducting in-house training for companies across multiple industries
  • Able to customise training based on business needs, participant background, and organisational objectives
  • ​Skilled in facilitating multicultural groups and diverse corporate teams
  • Strong ability to connect training content with real workplace situations
  • ​Able to deliver training for frontline employees, supervisors, managers, sales teams, service teams, and corporate employees
  • Uses hands-on activities, discussion, practical examples, and workplace application
  • ​Suitable for organisations that want to improve staff performance, customer service, sales effectiveness, communication, teamwork, and supervisory capability

SIGNATURE PROGRAMMES 

  • Sales Performance Training
  • ​Customer Service Excellence
  • Team Building for Better Workplace Collaboration
  • Effective Communication Skills
  • ​Supervisory Skills for Frontline Leaders
  • Leadership and People Management Skills
  • Peak Performance at Work
  • Workplace Motivation and Positive Attitude
  • ​Service Mindset Development
  • ​Sales and Customer Engagement Skills
  • Building High-Performance Teams
  • Communication and Collaboration for Workplace Success
  • ​Practical Supervisory and Management Skills
  • ​Human Capital Development for Business Growth

PROFESSIONAL PRACTICE & TRAINING VALUES

  • Practical, hands-on, and workplace-focused training approach
  • Strong focus on helping participants apply learning immediately at work
  • ​Makes training engaging, fun, interesting, and results-oriented
  • ​Encourages participants to think differently and improve workplace behaviour
  • Supports organisations in improving staff performance, service quality, teamwork, and communication
  • ​Combines business experience, people development knowledge, and practical facilitation skills
  • ​Experienced in helping diverse teams learn through interaction, reflection, and real workplace examples
  • ​Focuses on developing people to support stronger business results
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