Corporate Performance & Human Development Partner
Senior HR Consultant & Corporate Trainer
Su Tan
Senior HR Consultant & Corporate Trainer
Strategic Human Resources | Employee Relations | Leadership Development | HR Compliance
Su Tan is a strategic and performance-driven Human Resources leader with over 22 years of experience in human resource management, recruitment, employee relations, industrial relations, talent management, succession planning, HR operations, and organisational development.
She has held senior HR leadership roles across major healthcare and corporate organisations, including Pantai Hospital Kuala Lumpur, Sunway Medical Centre, Sri Kota Specialist Medical Centre, Danat Al Emarat Hospital Abu Dhabi, Qualitas Medical Group, and other corporate environments.
Her expertise covers Malaysian employment law, HR compliance, staff discipline management, performance management, union negotiation, HR policy development, employee well-being, and leadership capability building. She has also led HR teams through multiple healthcare accreditation audits including JCI, ACHS, and MSQH-related HR standards.
Su’s training approach is practical, structured, and management-focused. She helps organisations strengthen people management, improve staff performance, reduce HR-related management issues, and build confident leaders who can manage workplace challenges professionally.
CORE EXPERTISE / TRAINING SPECIALISATIONS
- Strategic Human Resource Management
- Workforce Planning & Staffing
- Employee Relations & Employee Wellness
- Managing Staff Discipline & Industrial Relations
- Malaysian Employment Law & HR Compliance
- Performance Management & Performance Improvement Plans
- Talent Management & Succession Planning
- Compensation & Benefits Strategy
- HR Policy, SOP & Workflow Structuring
- Leadership Development for Managers & Department Heads
- Union Negotiation & Collective Bargaining
- Organisational Development & Culture Change
- Mental Health, Staff Wellbeing & Workplace Gratitude Initiatives
- HR Audit Readiness for Healthcare Organisations
- New Staff Orientation Programme Design
PROFESSIONAL ACCREDITATION
- Senior Human Resources leader with over 22 years of HR management experience
- Former Head of Human Resources in major private healthcare organisations
- Experienced in hospital accreditation standards including JCI, ACHS and MSQH
- Successfully led HR teams through multiple JCI audit cycles with zero findings under Staff Qualification & Education standards
- Experienced in union negotiations, collective bargaining, disciplinary management and industrial relations
- Strong practical knowledge of Malaysian employment laws, statutory requirements and HR compliance
CERTIFICATIONS & PROFESSIONAL QUALIFICATIONS
- Master of Science in Management
- Bachelor of Arts in English Literature
- Certificate in Teaching English as a Second Language
- Basic Certificate in Quality & Safety
- Experienced HR practitioner in healthcare, corporate HR, employee relations and industrial relations
- Experienced in leadership development, HR learning sessions and people management training
EDUCATION
- Master of Science in Management, University of Bristol, United Kingdom
- Bachelor of Arts in English Literature, University of London, United Kingdom
- Certificate in Teaching English as a Second Language, Kuala Terengganu Teachers’ College, Malaysia
- Basic Certificate in Quality & Safety, Institute for Healthcare Improvement Open School, Boston, USA
PROFESSIONAL EXPERIENCE
- Over 22 years of professional experience in human resource management, recruitment, employee relations, industrial relations, HR operations and organisational development
- Held senior HR leadership roles including Head of Human Resources, Director of Human Capital, Assistant General Manager — Group Human Resources, and Head of Human Resources & Administration
- Worked with established healthcare organisations including Pantai Hospital Kuala Lumpur, Sunway Medical Centre, Sri Kota Specialist Medical Centre, Danat Al Emarat Hospital Abu Dhabi and Qualitas Medical Group
- Successfully completed negotiations for multiple union agreements, including the 9th, 12th and 13th Collective Agreements for Pantai Hospital Kuala Lumpur
- Successfully led HR teams through multiple Joint Commission International accreditation audit cycles with zero findings under Staff Qualification & Education standards
- Restructured HR departments and realigned HR portfolios to improve service delivery and operational efficiency
- Reviewed and restructured HR policies, standard operating procedures, workflows and disciplinary platforms
- Conducted HR learning sessions and in-house workshops for department heads, line managers and hospital leaders
- Managed talent development and succession planning programmes to build internal leadership pipelines
- Developed and implemented mental health, staff wellbeing, gratitude and service excellence initiatives
- Revamped and restructured new staff orientation programmes for major healthcare organisations
- Guided leaders on performance management, staff discipline, corrective action and people management practices
TRAINING DELIVERY CAPABILITIES
- Able to deliver practical, workplace-focused HR and people management training
- Strong ability to translate HR laws, policies and procedures into practical management action
- Experienced in facilitating HR learning sessions for department heads, line managers, supervisors and HR teams
- Able to customise training content for healthcare organisations, corporate teams, SMEs and people-intensive workplaces
- Skilled in guiding managers on staff discipline, performance improvement, employee relations and workplace conflict management
- Supports organisations with practical frameworks, HR templates, case discussions and management tools
- Experienced in leadership development, service excellence, employee wellness and organisational culture improvement
- Able to support organisations in strengthening HR compliance, audit readiness and people management systems
SIGNATURE PROGRAMMES
PROFESSIONAL PRACTICE & TRAINING VALUES
- Practical and application-based HR training approach
- Strong focus on real workplace implementation and management relevance
- Commitment to helping organisations reduce people-management problems
- Emphasis on fair, compliant and structured handling of staff issues
- Supports leaders in managing performance, discipline and workplace conflict with confidence
- Encourages positive workplace culture, employee wellbeing and service excellence
- Combines HR compliance knowledge, leadership experience and practical facilitation skills
- Helps organisations improve staff performance, strengthen leadership capability and build sustainable people systems
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